Hello 
Need quick assistance if possible.
3 days ago i bought 02 prepaid card in REWE.
I finished video identification, and now waiting for activation or activation email.
Nothing happens, and the problem is i need it for my work.
I dont wanna use other card since it is the same procedure.
Can anyone help me?
Edit o2_Vivian: verschoben Prepaid → English o2 Community: Mobile
Lösung von o2_Jessica
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Hello
thank you a lot for your question in our English community. 
Did you already get the needed information until now? Or is your card still not activated?
Please keep in mind - after finishind the video identification it can take up to 24 hours until you’re SIM card is activated. After you got the information about the activation restart your phone where you’re SIM card is inside, so that the SIM card can calibrate itself.
Just give us a feedback if everything worked out for you!
Have a nice evening
Jessica 
Thank you for quick response.
I tryed everything, turn off & restart.
Nothing happens, it just shows "no connection" & "emergency call only".
What should i do?
Mobile phone is bought in Germany, same as prepaid card.
Hello
I checked it.
It looks like something is missing from activation. You received an email about this today. Please have a look there.
Kind regards, Ines.
Thank you very much Team 02!
It worked, and everything is fine now!
Respect 😎
Dear
that sounds good, thanks for your feedback.
Please contact us again, when you need further support.
Kind regards,
Andrea
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