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Prepaid recharge coupon not credited

  • January 23, 2021
  • 9 Antworten
  • 399 Aufrufe
R
Einsteiger:in

Hello everyone,

I recharged my O2 number with three 20 Euro coupons. Even though it is reflected in my recharge history but only one of the coupons actually got credited to my O2 balance. Since I could not find any email address to post this query, I had to write it here. What could be my next possible steps? 40 Euros is a lot of sum to be honest.

Lösung von o2_Tobias

Hi @raydiation, 

nice that we could clarify the issue with your top-ups in the private messages under @o2_Support. 

If you have any further questions, do not hesitate to contact us. 

By the way, do you know this article about our prepaid-connectivity: 

(unfortunately in German)

 

Loving greetings,

Tobias

9 Antworten

R
Einsteiger:in
  • raydiation
  • Autor
  • Einsteiger:in
  • February 2, 2021

I was asked for a customer identification PIN, but I do not remember the O2 store I bought the SIM from providing me with one. Can someone at least tell me how I can get it? Do I need to do ID verification online? Please let me know. Thanks! :grinning:

o2_Tobias
  • o2_TobiasTeam
  • February 8, 2021

Hi @raydiation, 

 

welcome again to our English community. Thanks for your request for the top-up of your vouchers. 

 

When did you try to activate the 3 vouchers? 

 

In order to check that in detail for you, I will send you a private message via @o2_Support in the next minutes. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias
  • o2_TobiasTeam
  • March 6, 2021

Hi @raydiation, 

 

until now, I did not receive a further reply from you under @o2_Support. 

 

Could you already clarify your issue in another way?

 

If you have any further questions, just let me know. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
R
Einsteiger:in
  • raydiation
  • Autor
  • Einsteiger:in
  • April 22, 2021

@o2_Tobias I have the code with me, but I think you would have to reopen the conversation again. Thanks!

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • April 29, 2021

Hello @raydiation, you are right. Now we follow you so you can send us the message.

Thanks for your patience. :relaxed:

Kind regards, Ines.

o2_Tobias
  • o2_TobiasTeam
  • May 5, 2021

Hi @raydiation, 

 

I have just replied at @o2_Support to you. Just have a look.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
R
Einsteiger:in
  • raydiation
  • Autor
  • Einsteiger:in
  • May 16, 2021

Ok, this happened again. You may either fix this issue or I might have to terminate my connection altogether. Till now I have lost 60 € because of some likely bug in your system. I am also considering porting my DSL connection too.

o2_Tobias
  • o2_TobiasTeam
  • May 17, 2021

Hi @raydiation, 

 

I just replied to you at @o2_Support. Just have a look. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • May 17, 2021

Hi @raydiation, 

nice that we could clarify the issue with your top-ups in the private messages under @o2_Support. 

If you have any further questions, do not hesitate to contact us. 

By the way, do you know this article about our prepaid-connectivity: 

(unfortunately in German)

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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