Prepaid payment not showing up

Hello,

I did a bank tranfer on friday 23 dec to topup my prepaid card and still its not showing. I callled the english hotline and i understood that the hotline is only for postpaid and sadly the prepaid is still in german.

Any help will be appreciated

Thanks

Edit o2_Sven 27.12.2022/12:42: Moved post to it’s own thread from o2 News