Hallo @ShSrp,

du kannst auch in Englisch schreiben.

LG

My sim card broke last week. I bought a new sim card by paying 9.90 euros. I waited 1 week for the new sim card. While I was waiting, my internet and call package on my line ran out, but I couldn't use my line anyway. Currently, there is no internet or call package on my new sim card. This is too much. It's ridiculous. Because I was aggrieved because you sent the new card late. My package on my line ran out before I could use it. Now I have spent 1 week paying for nothing. You have to compensate for my grievance

Hello @ShSrp, welcome at our community. Nice to have you here. Unfortunately, especially now at Christmas time, shipping by post can take a little longer, but I'm happy to see what I can do for you.

Did you buy a completely new card with a new number or order a replacement card?

Kind regards Ines.

Thank you for your answer.I replaced it with a new one Sim card.

Mit freundlichen Grüßen.

Hello @ShSrp,

If it was a replacement card, everything will usually be transferred to the new SIM. Call the English-speaking hotline.

Best regards

The transfer could not be made, because you sent the card late, my call and internet package ran out. Now I have to install a new one.

Hello @ShSrp, I'm sorry that the card came to late. Did everything work with the installation?

Kind regards, Ines.