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B
Neuling

I chose O2 to have a prepaid account for this plan: https://www.o2-freikarte.de/prepaid-tarife/flextarife/myprepaid-s/. But when the SIM card arrived and I activated it, I was assigned O2 Loop, which prevents me from using the internet at all. I turn on the phone and my data for the day is gone ... how can I change that and have my 6GB plan the way I wanted.

Lösung von o2_Tobias

Hi @BBBruna, 

 

welcome to our English Community. Nice that you have chosen o2 as your prepaid-partner. 

 

As I see, you have already activated o2 My Prepaid M with 6,5 GB internet-plan. 

 

o2 My Prepaid S has only 3,5 GB data-volume. 

 

Therefore, you have chosen the right plan for you now. 

 

Is everything fine now for you? 

 

If you need further support, just come back here to our English Community. 

 

Loving greetings,

Tobias

 

 

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    3 Antworten

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • Lösung
    • 30. April 2021

    Hi @BBBruna, 

     

    welcome to our English Community. Nice that you have chosen o2 as your prepaid-partner. 

     

    As I see, you have already activated o2 My Prepaid M with 6,5 GB internet-plan. 

     

    o2 My Prepaid S has only 3,5 GB data-volume. 

     

    Therefore, you have chosen the right plan for you now. 

     

    Is everything fine now for you? 

     

    If you need further support, just come back here to our English Community. 

     

    Loving greetings,

    Tobias

     

     

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Jessica
    Einer Person gefällt das
    • o2_Jessica
      o2_Jessica
    B
    Neuling
    • BBBruna
    • Autor
    • Neuling
    • 1 Antwort
    • 2. Mai 2021

    Hi Tobias,

    My plan is now correct as I had support from the chat team.

     

    Best,

    Bruna

    o2_Jessica
    Einer Person gefällt das
    • o2_Jessica
      o2_Jessica
    o2_Jessica
    • o2_JessicaTeam
    • Team
    • 14880 Antworten
    • 2. Mai 2021

    Hello @BBBruna,

    great to hear that it all worked out for you with our colleagues from the chat team! :nerd:

    If you have any further questions feel free to contact us!

    Best regards and have a nice evening

    Jessica :tulip:

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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