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Premature contract termination due to insufficient internet speed

Hello, 

I am writing to get some help with cancelling my o2 contract. I got a new o2 sim card on 13th March 2024. I have the O2 Mobile Unlimited Max Online plan. I was promised high speeds but I barely get a fraction of those speeds. I am an IT professional and I need stable internet. I already have another O2 sim card but I got the second one specifically for the internet. After use I realised it does not meet my needs. I tried to cancel the contract before but I did not get any response. How can terminate this contract?

2 Antworten

o2_Sven

Hello @dominic01 ,

welcome to the o2 Community 💙.

If you ordered the contract yourself online or by phone you have a 14 day period in which you can withdraw from the contract. If you signed it in a shop or these time has already passed, then you can cancel the contract and it would get deactivated at the end of the regular contract duration.

 

Best regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
o2_Daniela

Hello @dominic01 

as we have not received any more feedback from you, I assume that you have received all the details.

If you have any further questions, please feel free to contact us.🙂

Best regards
Daniela

Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)

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