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Porting from O2 to another provider


I am trying to request release of my phone number for porting but there is no option in MyO2 - despite what the FAQ article says. There is only the option for if I am porting the number from one O2 contract to another. I have initiated the cancellation of my contract but I am unsure if this will release my phone number for porting or if I will lose it. Please can my phone number be released?

Lösung von o2_Sven

Hello @caitsho ,

welcome to the o2 Community 💙.

I’ve just released your number, for one month your new provider now has the chance to request the porting of the number. If you need any further help, please let us know.

 

Kind regards, Sven

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4 Antworten

RhobarDerIII
Profi
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Good Morining,

Since you have canceled your contract, you will lose the number after the contract expires. Unless you take the cancellation back or an employee of O2 can help you to release your number for porting but whether this is still possible since you have canceled the contract I do not know. Until an employee here will contact you, it can take up to 14 days due to very high demand for help.

 

With kind regards

 


o2_Sven
  • Moderator
  • 15517 Antworten
  • Lösung
  • 21. April 2023

Hello @caitsho ,

welcome to the o2 Community 💙.

I’ve just released your number, for one month your new provider now has the chance to request the porting of the number. If you need any further help, please let us know.

 

Kind regards, Sven


  • Neuling
  • 1 Antwort
  • 29. Mai 2023

Subject: Request for Urgent Porting of SIM number

I am writing to request the porting of my SIM number from [O2 Service Provider]  as soon as possible. 

The other provider(sim.de) needs confirmation from O2 to port the number what should I do for the same.


o2_Flo
  • Team
  • 13177 Antworten
  • 2. Juni 2023

Hey @Alent,

is your question about pre or postpaid?

Greetings,
Flo


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