Hello @Levon K,

welcome to our o2 Community

Please ask your new provider to take your phone number with you. Usually there should be a form for this. Your new provider will contact us directly about this.

If you have any further questions, please let us know.

Best regards

Giulia

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Hello, I want to port my number to a different provider and that provider is telling me to cantact my current provider that is o2 and have them realease my number, I have a prepaid sim and don't know German so I can't understand the hotline either, what do I do.

You release your phone number in the o2 app.

Hello @Ryan davis,

welcome to our o2 Community 

I see you already got great help by Bumer with wonderful screenshots how to release your number to be ported to your other provider. 

Could you already do it and contact your other provider again?

Best Regards,

Gerrit

Yeah I was able to port it, thanks

BR

Ryan

Thank you for your feedback, @Ryan davis 

Have a nice day,

Gerrit