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Plan not activated after recharge

  • November 24, 2024
  • 2 Antworten
  • 21 Aufrufe
M
Besucher:in

I have a prepaid sim card and I recharged it yesterday through bank account transfer, but the credit doesn't show in my account and I don't have internet. I transferred 10 euros, as in the website says I could choose how much to transfer, but it didn't work. I really need the internet, please If someone could help. Thank you!! 

 

o2_Giulia, 24.11.2024, 12:22: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Lösung von Bumer

The credit will not be available to you until Tuesday as banks do not record anything on the weekend.

2 Antworten

Bumer
Legende
  • BumerLegende
  • Lösung
  • November 24, 2024

The credit will not be available to you until Tuesday as banks do not record anything on the weekend.

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • November 24, 2024

Hello ​@MILLE14,

welcome to our o2 Community 😀

As Bumer writes, a bank transfer is usually only carried out on the next working day, so it will unfortunately take until at least tomorrow for the top-up amount to be booked to your prepaid account.

Please let us know if you have any further questions.

Best regards

Giulia

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