Dear @677ana ,

welcome in our community.

I am writing you a private message from o2_Support as I need some data from you.

Kind regards,

Andrea

Hello. Thank you for your response. My payment was successful. I can see that in my O2 app that I paid the amount.

Thank you.

Maybe you shouldn't do that (or o2 doesn't want you to?) but usually you can just wait and see. Because at the latest with the next payment due, the open amount will be debited again. So you pay the last amount and the new amount together automatically. @677ana 

Am I right @o2_Andrea ? Because that's how it was for me.

Dear @677ana ,

I am still waiting for your reply to my private message.

@Triskilia : It is of course a good idea to transfer the outstanding payments yourself, because then you will not have to pay any reminder fees. However, the correct customer numbers should also be given so that the payment can be assigned.
Of course, you can also simply wait until the next invoice arrives, then the amount due and the additional costs will be invoiced.

Kind regards,

Andrea

Hallo, I ordered iphone 15 pro max without o2 tariff. I have to pay 69 euros for 24 months. Last week i got a letter from o2 saying that the payment will deduct on November 28. But till now the money is not deducted. Why this happens?

Hey @mtjessy 
welcome to the o2 community! Thanks for your patience.
How are things looking so far? Has the money been deducted? Maybe it was because of the upcoming weekend that the money was not deducted. 

Greetings,
Flo

Hello  

unfortunately I have payment problems for tariff charge. 
please as soon as possible contact me.

XXXXXX

Thanks.

Amirhossein Aleemohammadi

Edit o2_Sven 18.01.2024/13:34: Removed personal information

Don't post your email address in a public forum!

If you explain your problem, maybe somebody here can help you.

Hello @Amirhossein Aleemohammadi ,

what kind of issue do you have with your payment and the tariff change? We’d be happy to help you in any way we can.

Kind regards, Sven