Ordered SIM Card on January 9th, Still Not Received

Hi O2 Team,

I ordered a SIM Card on January 9th and still haven’t received the card. I have just arrived here and need to kickstart a lot of official processes and without a phone number, I am unable to do so. Can I be informed how long will it take for the card to arrive? The email said it will take 2-3 working days but, clearly, we are past that.

Edit by o2_Katja: Verschoben in unser Englisch Board