Hi,
I have ordered one phone on 14th of February but unfortunately the delivery was not successful and the phone was sent back to o2. I got an e-mail from o2 that I will get the money that I have paid as the delivery charge back within 14 days. But it has been almost one month and I did not receive the money. I have already tried calling the customer service hotline regarding this issue but they could not help.
Can you help me on this? Thanks in advance.
Hello
welcome to our o2 community 
I am sorry that you have not received the refund. When exactly have you received the email?
If the payment is already more than one week overdue, please let us know, we will then contact you via private message to exchange data.
Best regards
Giulia
The delivery was cancelled on 16th of February and I received the mail from o2 on the same day.
I can give you my order number and other details when you privately message me.
Thanks
Hi
Any Update from your side. Did you get the money?
If not please send us a private message to our
Best Regards
Matze
I sent a message .. Please check
By the way I did not receive the money till today!
Hi
Thanks for the update and the infos via private Message.
We will talk to our colleagues from logistic about your refund.
As soon as we get an answer we will get back to you here.
Best Regards.
Matze
okay !
Thanks
Have a nice day.
Best Matze
Hello
Do you have any update on my problem? Or I give up on this issue?
Hi
My collegaues told me it It can take up to six weeks for the payment to be posted.
Best Regards Matze
Hi
it is the 7th week now !
I’ll keep my fingers crossed.
Best regards Matze
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