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Order Cancellation

M
Neuling

Hello there.
I applied an order online and the bank I sent at the time of order was accepted However, when I clicked on the link for prepayment, although I had to pay with the same bank information in the contract, I could not pay that bank. So my due date has passed and my order has been canceled automatically I guess. But I received a SIM card package by post by O2. I have chosen the option to bring my number with me. I haven't given any information about the transition to my old operating yet. What should I do now? I have to return the Sim card? Otherwise, I have to place a new order with the same number again. Will any fee be charged for the Sim card delivered to me in this order? I don't know what to do. Actually, I opened a new and valid bank account, but can the same order be reactivated? Please help me.

Atalay Sahin

 

Edit o2_Vivian: verschoben Mobilfunkvertrag → English o2 Community: Mobile

Lösung von bs0

The advance payment is only for the phone order. If you don't want the mobile contract either you will need to cancel it within 14 days of receiving the contract confirmation by sending an email to widerruf@cc.o2online.de. You can then order a phone (and mobile contract) again. You don't need to return the SIM, just make sure you don't use it.

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9 Antworten

bs0
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  • bs0Profi
  • Profi
  • 42100 Antworten
  • Lösung
  • 28. Oktober 2021

The advance payment is only for the phone order. If you don't want the mobile contract either you will need to cancel it within 14 days of receiving the contract confirmation by sending an email to widerruf@cc.o2online.de. You can then order a phone (and mobile contract) again. You don't need to return the SIM, just make sure you don't use it.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Tobias
Einer Person gefällt das
  • o2_Tobias
    o2_Tobias
M
Neuling
  • Maxcimus
  • Autor
  • Neuling
  • 6 Antworten
  • 29. Oktober 2021

Thanks for your help and answer.

I'm sending an email to this address and I hope I get some quick feedback.

o2_Tobias
  • o2_TobiasModerator
  • 11690 Antworten
  • 29. Oktober 2021

Hi @Maxcimus, 

welcome to our English Community. 

I regret that something went wrong with the payment of your device so that you had to cancel everything. 

The device will be cancelled automatically and the suggestion of bS0 is correct for your tariff. You will get a confirmation of the cancellation by e-mail. 

If you are still in the 14 days-withdrawal-period, you will not be charged or the charges will be returned back to you. 

Would you like to order phone and sim-card again?

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Neuling
  • Maxcimus
  • Autor
  • Neuling
  • 6 Antworten
  • 29. Oktober 2021

Hi.

I'm glad you helped quickly. My e-mail was returned the same day and I received a cancellation confirmation.
Yes I will renew my order now :)
Thank you for your help.

o2_Tobias
Einer Person gefällt das
  • o2_Tobias
    o2_Tobias
o2_Tobias
  • o2_TobiasModerator
  • 11690 Antworten
  • 29. Oktober 2021

Hi @Maxcimus, 

great that everything is clarified now. 

We look forward to welcome you as a new o2 customer soon. 

In the mean-time, have a look to the different areas of our Community. 

By the way, do you know that we also have an English-speaking hotline? Just have a look here: 

 

Loving greetings,

Tobias

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Neuling
  • Maxcimus
  • Autor
  • Neuling
  • 6 Antworten
  • 2. November 2021

Hi 

I ordered again, but I can't get information about my order. It gives an error when I enter the required information :( My new phone should arrive fast. I need it for my job. Please help me get information. When will my new phone arrive?

o2_Manga
  • o2_MangaModeratorin
  • 11967 Antworten
  • 2. November 2021

@Maxcimus 

you answered the email with the payment link to confirm your bank details?

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
M
Neuling
  • Maxcimus
  • Autor
  • Neuling
  • 6 Antworten
  • 2. November 2021

Yes i did it at 29Oct.

o2_Manga
  • o2_MangaModeratorin
  • 11967 Antworten
  • 2. November 2021

Okay, thank you for your reply.

Your phone is in state of waiting to be shipped. Unfortunately we have no binding date when it will be.

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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