Hello i am shahi i orderd an iphone 13 by mistake i was ordering an iphone 14 but i did it wrong and my order came to me and i returned it and the return successfully accepted but i can not place a new order could you help me for this please. thanks

Edit o2_Bianca (1): I have summarized the comments in this post since it is about the same topic. Please do not spread your concern over different posts.

Hello i am shahi i orderd an iphone 13 by mistake i was ordering iphone 14 but i did wrong and my order came to me but i returned it back and they successfully accepted the return but i can’t place a new order could you please help me. Thanks

Edit o2_Bianca (1): I have summarized the comments in this post since it is about the same topic. Please do not spread your concern over different posts.

Hello @Shahi121314 ,
welcome to our community. 
I am sorry that the new order was refused. Have you received a letter with further informatione like an adress at which you can ask further questions? 
If you got it, please write a letter by post. This letter should include your full name, date of birt, adress an informations regarding the oder. 
Here in the community we do not habe these informations, sorry. 
If you need any further assistance, you´re welcome. 

kindly regards
Michael

Yeah they send me some details i will write for them.thank you(;

@Shahi121314 you´re welcome and keep us informed 

best regards
Michael

Hi! I placed a order 2 weeks ago an Iphone 15 pro Max Titanium with a simcard, I got the confirmation email and since then nothing. I hope someone could help me with some informations because I am confused. Thank you

Hello @SandorDenes, 

welcome to our community 

So you only received the confirmation of receipt? Or do you mean the order confirmation?

Best regards 
Cora

I think I received the order confirmation, in the email i have the pdf’s with the contract for the phone and simcard.

Hello @SandorDenes,

Did you check the SPAM folder of the e-Mail which you gave us with your order for messages from us?

Regards,

Gerrit