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I called the customer service to change to post paid on 7.03.204 but didn’t receive the sim card. So I called again that if it is possible to change that post paid contract to cheaper contract on the 26.03.2024. I called the hotline again yesterday because I hadn’t received the sim card and my current sim card was deactivated and another agent said I placed the order for new sim card for new number so I told him that the agent on 26.03.2024 misunderstood and I cancelled new number yesterday. I got replacement sim card for the more expensive contract yesterday at the store from his advice. 

However, I checked on the o2 app and it showed that cheaper contract sim card ready to be activated. I would like to make sure that it is cancelled and I will not pay for it. 

 

Thank you so much for your help.

28.03.2024 09:28 o2_Katja: Verschoben aus SIM zu Englisch

Cancel the wrong contract. 
widerruf@cc.o2online.de

Hello @Jean26 ,

how exactly did you cancel the contract that you didn’t want? Did you use the emailaddress that Bumer posted here? In that case you should receive a reply immediately that we received your request.

 

Kind regards, Sven

Hello @Jean26 ,

how exactly did you cancel the contract that you didn’t want? Did you use the emailaddress that Bumer posted here? In that case you should receive a reply immediately that we received your request.

 

Kind regards, Sven

Hi Sven,

I just contacted the customer service hotline again. This agent today said it is the transfer to the cheaper contract but the same number. Pretty confusing but anyway, I confirmed with him to cancel that one so I am only paying for the one I am using now. Thank you so much for answering. 

Hello @Jean26,

I'm pleased that our customer service team was able to help you.

If you have any further questions, please let us know.

Best wishes and happy Easter holidays 🐰

Giulia

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