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I am trying to return my O2 Hotspot device and my contract was terminated by Telefonica in December 2019 and since then i am following with O2 Store from where i have this device obtained as well as Hotline numbers at customer support and different personnel connected by Customer Service. I was assured every time i had spoken they wills send me the email to return the device but never received. Its mental harassment to me. Let me know how i can. return the device. 

I have tried to long in to Longin center but failed, have followed #twitter @o2de 

Edit by o2_Katja: Verschoben zu Englisch und Screens bearbeitet (sorry, dabei ist ein Bild verloren gegangen wie ich gerade sehe)

Lösung von o2_Alina

Hi @Susheel ,

To avoid double posting I close here. Please stay in one post :)
You got your answer already here: https://hilfe.o2online.de/english-o2-community-mobile-43/o2-hotspot-return-539554

 

Best,
Alina

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o2_Alina
  • Team
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  • Lösung
  • 21. Juli 2020

Hi @Susheel ,

To avoid double posting I close here. Please stay in one post :)
You got your answer already here: https://hilfe.o2online.de/english-o2-community-mobile-43/o2-hotspot-return-539554

 

Best,
Alina