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O2 Unlimited On Demand – No more usage SMS notifications

  • May 10, 2026
  • 7 Antworten
  • 38 Aufrufe
U
Besucher:in

Hello,

I have been experiencing a very strange issue with my O2 Unlimited On Demand tariff for almost 2 months now, and unfortunately neither email support nor the hotline has resolved it.

At first, I stopped receiving the 80% / 100% usage SMS notifications. However, sending “WEITER” manually to 80112 was still working.

Important detail:

  • I can send and receive SMS normally

  • I receive replies from 80112

  • If I send “WEITER”, I receive responses

  • Even random test SMS to 80112 receive replies

So this clearly proves that SMS communication itself is working correctly on my device.

The problem only affects the specific usage notification SMS.

So the issue is definitely not caused by my iPhone.

The last usage notification SMS I received was around March 11.

Has anyone else experienced this issue with Unlimited On Demand?
And was it eventually fixed by O2 technical support?

Edit o2_Gerrit 10.,05.2026 moved to English O₂ Community: Mobile

7 Antworten

Bumer
Legende
  • BumerLegende
  • May 11, 2026

If you are no longer receiving notifications, you should open a ticket with customer service.

U
Besucher:in

I did everything that I can do with them ! , I openend tickets , sent emails!

And no one helped me to resolve the problem 

Bumer
Legende
  • BumerLegende
  • May 11, 2026

What feedback was received regarding the tickets?

U
Besucher:in

They told me I have to delete the conversation with 80112, I knew in advance that it did not make sense because I’m receiving other types of SMS except the needed ones (80% and 100% data usage).

From that moment, I've been trying to reach them, and no one is responding to my emails. this is totally disrespectful. 

 

Bumer
Legende
  • BumerLegende
  • May 11, 2026

o2 recommends its contact form for digital contact.

U
Besucher:in

I also tried

o2_Bianca
  • o2_BiancaModeratorin
  • Moderatorin
  • May 17, 2026

Hello ​@unhappy customer,
thank you very much for contacting us with your enquiry. Welcome to the o2 Community. We apologise for the inconvenience. A ticket has already been forwarded to the relevant department and is currently being investigated. We will get back to you as soon as we have any further information. In the meantime, we ask for your patience.
Kind regards, Bianca

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