I am in India and have not used any services my sim was off in November still they have charged me double the amount of my tariff please have a look and revert the amount or cancel my contract because O2 is getting worse and I am receiving very bad service. I have ported my sim from another Network provider but still, I did not get any better services.
o2_Giulia, 02.01.2024, 13:08: verschoben von O₂ Mobilfunk: Rechnung zu English O₂ Community: Mobile
Hello
welcome to our o2 Community 
Thank you for contacting us about your contract.
I therefore took a closer look at your contract status. We have not yet received any notice of termination of your mobile phone contract. Only the phone number was swapped as part of the phone number porting. This does not count as termination of the contract.
If you want to terminate the contract ealy due to moving abroad, we need an extraordinary termination from you.
Alternatively, you can also use our online cancellation form. Please choose “Außerordentliche Kündung” and “Umzug ins Ausland” in the dropdown.
Please note that we require appropriate proof, e.g. a copy of the deregistration certificate from Germany.
Please also take a look at our article on the topic: Extraordinary cancellation because of moving abroad | O₂ Community (o2online.de) for more information.
If you have any further questions please let us know, we will be happy to help.
Best regards
Giulia
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
