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O2 Prepaid Sim no mobile data

  • 14 May 2020
  • 1 Antwort
  • 182 Aufrufe

Hello,

 

I purchased a prepaid sim in store yesterday and put it into my Galaxy s7 today. Calls and MMS work, and I am registered on the Mein O2 app (via wifi), but the mobile data I purchased (shows up on my balance) is nowhere to be seen. 

I tried manually changing the APN settings, and fiddling with data roaming, etc, as other posts have suggested, and I've restarted it several times. I don't think it is a connection issue, as my UK O2 sim can use mobile data fine (through o2.de). I'm stumped. I would be very grateful for any advice. Thank you. 

Hi @JaneyEm27,

 

welcome in our English community.

 

I regret that you had some difficulties to have internet connection with your device.

 

Is it now working again?

 

If you still need help, just feel free to contact us.

 

Additionally, just check if the settings for internet access are correct. Please use this link: internet setting Samsung Galaxy S7

 

Loving greetings,

Tobias

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