Hello
I recently purchased the o2 Prepaid S plan which should give me 8 GB of internet but when I did the recharge i got only 3,5 Gb of internet.
Why it's like that ?
Edit o2_Cora 15.07.24: Post moved from → O₂ Prepaid
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Hello
In this case, as poales has already written, the old pack must be exchanged for the new one. Have you already been able to arrange the exchange?
Best regards
Daniela
Hello
as we have not received any more feedback, I assume that you have been able to clarify your request in the meantime.
If you have any further questions or still need support, please feel free to contact us.
Best regards
Daniela
My plan is still not over Yet so I will try when my pack get over.
And Can you tell me how to stop automatic pack choosing.
have you looked in the My o2 app to see if you can cancel it there?
Best regards,
Daniela
Hello
have you been able to look it up in the meantime and find it?
Best regards
Daniela
No
Ok. The pack is not displayed or do you get an error message when you log in?
Best regards
Daniela
No the app is working fine for me
I think i have found the way to cancle the old pack but not sure on that.
the steps are for android user
i just want to get 8 gb data when i recharge with 9,99 euro(My prepaid s plan)
and i just don't want to automatically recharge by it self if i have enough credits.
that looks about right. You've already had contact with your colleagues from the chat. They told you that you can only change the pack after the end of the term. Then cancel the old pack via the app and book the new one. Then you'll also have Pack S with the 8GB.
Best regards
Daniela
If you have any further questions or concerns, please contact us
Best regards
Daniela
ok Sure
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