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o2 prepaid. Data was not working in another EU Country


I registered O2 Loop prepaid card in Germany. When I went to Portugal, couldn’t use data at all even I turned on data roaming, and connect with Portugal Network. What is the problem? I am supposed to go to Paris this week, and worried about it. Thank you.


Edit: moved from english DSl to english mobil, 13.01.2023, 15.26 Uhr o2_Micha


2 Antworten

Benutzerebene 7

Hello @MMMe ,

welcome to our community. I am very pleased that you are contacting us this way. 💙

Could you surf with your card in Germany? Were you able to connect to the network of a roaming partner in Portugal? 

We are happy to support you. 😊

Kind regards
Michael

Benutzerebene 7

Hello @MMMe ,
how is it going? Were you able to use your card in France this week? 
Is everything fine? I would be glad to read from you. 😊

kindly regards
Michael

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