Hello O2 Team, I am trying to order O2 my Prepaid S through O2 web portal. Whenever I am putting my address it is always giving me invalid address. I do have Wohnungsgeberbestatigung with me from landlord. How to proceed?
edit o2_Giulia: moved to English o2 Community: Mobile
Hello
welcome to the small but nice o2 community!
Thank you for your enquiry with us 
I am sorry that the order process is currently not possible.
Are you possibly living at an address that is still quite "young", i.e. a new housing estate or a new flat?
This may be because the system does not yet know the address.
Kind regards
Jessica 
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