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O2 Music Packet

  • June 27, 2025
  • 2 Antworten
  • 39 Aufrufe
R
Besucher:in

Dear @O2 Germany

I never ordered an O2 Music Paket or Telefónica Germany, but I found out when I got the bill for May 2025. I immediately cancelled it, but I still got an invoice again this month to pay for this service, which I never used. Therefore, I would kindly request that you return the money taken without my consent.

Thanks

Lösung von o2_Senay

Hello ​@Ragul Ravindran , I'm glad you reached out here! 😊

I have checked for you and found that you have already canceled the subscription yourself. Therefore, I have refunded the fees for the two months. You will see the credit on your next but one bill. I hope this is a satisfactory solution for you.

If anything changes in the future or if you need further assistance, please feel free to contact us at any time. Thank you for your understanding🙂

BR, Senay

2 Antworten

Bumer
Legende
  • BumerLegende
  • June 27, 2025

Where did you quit? Check out this post, where you'll find everything: 

 

o2_Senay
  • o2_SenayModeratorin
  • Moderatorin
  • Lösung
  • June 27, 2025

Hello ​@Ragul Ravindran , I'm glad you reached out here! 😊

I have checked for you and found that you have already canceled the subscription yourself. Therefore, I have refunded the fees for the two months. You will see the credit on your next but one bill. I hope this is a satisfactory solution for you.

If anything changes in the future or if you need further assistance, please feel free to contact us at any time. Thank you for your understanding🙂

BR, Senay

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R
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