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Hello,

 

I purchased the O2 mobile L boost Flex tariff, and waited almost 3 weeks for my new SIM card (which I still haven’t received). A customer care employee on 20 Dec then told me they’d send an Ersatz SIM card. I only received this on 28 Dec. I have still been charged 20 EUR for the Ersatz SIM separately! And have also been charged for my tariff since 20 Dec, when I had still not received any SIM card! So not only did I fail to receive any SIM card in time (effectively took 4 weeks since I purchased the tariff!), I have now also been charged extra for no fault of mine!

For you information, the ersatz SIM card was also only activated on 4 Jan.

I would love to know if and how I can get a refund pertaining to the ersatz SIM card and my tariff duration from 20-28 Dec.

 

Thanks in advance!

Hello @comfortablydumb ,

welcome to the o2 Community 💙.

It’s unfortunate that the initial simcard that was send out never reached you. I’ve now entered a refund into the system for the second simcard as well as the time from the 20th to the 28th of December. You will find these on your next bill and also receive a separate information for these refunds.

 

Kind regards, Sven

Hello Sven,

Thank you very much for your response, and your assistance! I have received information regarding the refund. I Appreciate it 🙂

Have a nice day!

Hello @comfortablydumb,

I´m pleased that we could clarify your concerns. If you need any other support, feel free to contact us again.

Have a nice day too ;) 

Best regards 
Cora

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