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O2 home S50 flex internet

  • December 8, 2025
  • 5 Antworten
  • 33 Aufrufe
S
Besucher:in

Hi O2-Team,

 

I have unfortunately only 0,2 MBits internet speed, only just enough for chat. It was supposed to be 50 MBit/s. I have been suffering for 2 weeks now. Would you please fix this issue.

 

Sincerely

Sasha
edit o2_Solveig 09.12.2025, 12:23 Uhr verschoben von o2 Mobilfunk → English Community Mobile 

5 Antworten

o2_Solveig
  • o2_SolveigModeratorin
  • Moderatorin
  • December 9, 2025

Hello ​@Sasha23 ,
welcome to ouer o2 Community 😀
It's annoying when the internet is so slow.
Have you tried restarting your router? 
Is there a fault in your area? 
Was it working better two weeks ago? 
Kind regards,
Solveig 

O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
S
Besucher:in
  • Sasha23
  • Autor
  • Besucher:in
  • December 9, 2025

Hey Solveig,

Yes obviously i restarted the router and phone. There is no fault in area. Before 2 weeks, since October 2025 was ok. Since 2 weeks (End of Nov week , KW 48) no longer working.

 

Sincerely,

Sasha

 

T
Besucher:in
  • Tota38
  • Besucher:in
  • December 10, 2025

Hi Sasha,

I also have the same problem since the last week of November (home S 50). 😔

Sincerely 

Tota

o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • December 16, 2025

​@Sasha23 If the restrictions are still in place, please report a fault to us via Live Check. Has anything changed in the meantime?

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • December 16, 2025

Good morning ​@Tota38 👋

I would like to welcome you to our community.

I'm sorry to hear that you are also experiencing speed restrictions with your o2 Home S 🤔

Have you been able to check Live Check to see if there are any known faults? If not, please report it there directly.

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
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