Hey,
I have chose the O2 grow online offer and an iPhone 13 pro on a contract.
so im assuming that the o2 grow online is an offer for sim card behause today i got the phone but i didnt get any SIM card in the packet.
who should i contact about this
thank you!
Edit by o2_Manuela: Moved to English o2 Community: Mobile// 13.08.22, 20:17 Uhr
Lösung von o2_Manuela
Hello
thank you for your private message.
I will order a new sim two new sim cards for you and will lock the “old” ones. (Two sim cards because you have a connect tariff)
You can give me a feedback when the sim cards arrive and you activated it them successfully.
Of course you can also write here any time, if you need further help. 😊
Best regards,
Manuela
Edit by o2_Manuela: sentences adjusted// 18.08.22, 13:22 Uhr
Hello
welcome to our community! ✨
Where exactly did you order your contract?
Normally the sim card arrives earlier or together with the mobile phone.
Did your sim card arrive in the meantime or should I take a look for you in our systems?
Best regards,
Manuela
Thanks for you reply Manuela,
I ordered it through your website, I haven’t recieved it no, just the phone at the moment.
Hello
thank you for your reply.
I will take a look in the system for you, but before I need some data from you.
You will get a private message from o2_Support shortly.😊
Best regards,
Manuela
Hello
thank you for your private message.
I will order a new sim two new sim cards for you and will lock the “old” ones. (Two sim cards because you have a connect tariff)
You can give me a feedback when the sim cards arrive and you activated it them successfully.
Of course you can also write here any time, if you need further help. 😊
Best regards,
Manuela
Edit by o2_Manuela: sentences adjusted// 18.08.22, 13:22 Uhr
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