I tried getting an iphone 15 pro max with a 2 year plan, 5 minutes later- email deposit 185.99eu and i did. 4 days later, declined from bank. Order cancelled. No more emails, no nothing. It’s been 6 or 7 days :))
Edit o2_Sven 15.01.2024/15:15: Moved thread from o2 my Handy & Finanzierung to English o2 Community: Mobile
Hello
welcome to the o2 Community 💙.
The refund in these cases can take some time, so while it has been a few days at this point I can only ask you to be patient for some time longer.
Kind regards, Sven
How long does it usually take? I feel like i won’t be getting a refund anytime soon because there is no email for order refund in the first place.
Hello
it can take some time to for the refund to arrive, but you will receive it and it will always be paid back where you initially made the deposit from.
Kind regards, Sven
.
Edit o2_Antje: Topics merged / 20.01.2024
Gruß
Antje
Gruß
Antje
Hi. No i still haven’t recieved my refund yet. It’s been like 12 days no emails no calls.
Hello
You should have received the refund by now, usually it takes up to 10 days.
If you still have not received it, I would like to check this for you.
I have sent you a private messsage, where you can answer me in order for me to have a look.
If you have answered, tell me in this thread again 🙂
Regards,
Gerrit
Hello
You should have received the refund by now, usually it takes up to 10 days.
If you still have not received it, I would like to check this for you.
I have sent you a private messsage, where you can answer me in order for me to have a look.
If you have answered, tell me in this thread again 🙂
Regards,
Gerrit
No I haven't received anything no single penny. It's been more than a month... that's not okay, I've called your colleagues more than 15 times in that time 1st time told me wait 10 business days for automatic refund, then nothing happened after 13 days. Called again this time they told me to wait 10 more days with a manual refund, today is like the 13th business day no refund!
Hello
That is indeed a too long time.
I have sent you a PN, please add your data for me in your answer, that I can do research for you 🙂
Regards,
Gerrit
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