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O2 flex you contract cancellation

  • November 21, 2022
  • 8 Antworten
  • 90 Aufrufe
S
Besucher:in

Hello 

I have been trying to cancel my O2 flex contract did it 1st November I got some emails in German that they were looking into my cancellation? What does that mean it’s a flex contract I only need to inform 1 month in advance is there any chance somebody can look into if the cancellation is confirmed? I’m leaving the country 1 Dec and I’m trying to finish all my cancellations before that time.

My Kundennummer is XXXX

 

Hope to hear from you guys thanks in advance 

Edit o2_Antje: Personal Data deleted / 23.11.2022 / 14:19 Uhr

Lösung von o2_Andrea

Dear @Sunneva ,

I was happy to continue looking for some help for you. It's nice that I was able to give you a final solution in the private message. I hope everything works out for you now. If you have any further questions, please feel free to contact us here again.

Kind regards,

Andrea

    8 Antworten

    S
    Besucher:in
    • Sunneva
    • Autor
    • Besucher:in
    • November 23, 2022

    Can anybody please help me here ? 

    o2_Micha
    • o2_MichaTeam
    • Team
    • November 23, 2022

    Hi @Sunneva ,
     

    Thank you very much for reporting here.
    How did you give notice of termination? 
    Did you write to o2 or use the cancellation button?

    greetings
    Michael

    #bleibgesund
    S
    Besucher:in
    • Sunneva
    • Autor
    • Besucher:in
    • November 23, 2022

    Hi thanks for answering I used a cancellation bottom received emails but I just want to know what is the system telling you? Is this cancelled? If not what do I need to do. I have a flex contract so I can cancel the contract 1 months notice. 

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • November 25, 2022

    Dear @Sunneva ,

    Your contract has not been terminated. If I understand the entries in the tickets correctly, you only tried to cancel one option (InternetSufDaten). The collegues asked you about this by text message, but you didn't give any feedback.

    I will send you a private message from o2_Support

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    S
    Besucher:in
    • Sunneva
    • Autor
    • Besucher:in
    • November 25, 2022

    Hi thank you I’m really trying to figure out how to cancel if you can help me it would be wonderful thanks I wait for you message 

    o2_Andrea
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • November 25, 2022

    Dear @Sunneva ,

    you should have received two messages from me by now.

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • November 29, 2022

    Dear @Sunneva ,

    thank you for your reply. I have written there how we proceed. I hope it fits for you then.

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • December 3, 2022

    Dear @Sunneva ,

    I was happy to continue looking for some help for you. It's nice that I was able to give you a final solution in the private message. I hope everything works out for you now. If you have any further questions, please feel free to contact us here again.

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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