I canceled this o2 flex  contract in December, and then I was told to confirm the cancellation , I 'd need to call, I called and I was told, the cancellation was  confirmed, the contract was supposed to end January 18. To my surprise , it wasn’t canceled. I decided to login, sadly, I found that the cancellation was shifted to February 17. This is cheating and very unfair.

The term with o2 flex contract is that you should cancel before the end of the previous month. I canceled in December.

I 'm demanding  this to be canceled immediately.   This is unfair 

edit o2_Tobias: transferred from flex s postpaid contract to here

Hi @Aluzone, 

thanks for coming back to our English Community here. 

I regret that you would like to cancel your contract again. May I ask you for the reason for your termination?

In order to check if your deactivation date is correct, I have just written a personal message to you under @o2_Support. Please reply there to my request. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @Aluzone, 

thanks for your details under @o2_Support. 

I just had a look concerning your deactivation-date. You are totally right. The deactivation-date 17th February 2021 is not correct, as you already registrated yourself online for the termination on 30th December 2020. 

Therefore, your contract should have been ended on 31st January 2021 already. I will now cancel your contract on 10th February 2021 and you will receive a credit for the 11 days that you had the contract too long. 

I hope you agree to this solution. 

Loving greetings,

Tobias

Hi @Aluzone, 

is everything alright now with the deactivation and your invoices?

If you still have any further questions, just feel free to contact us here in our Engloísh Community again. 

Loving greetings,

Tobias