Hi,
I signed up for an O2 contract in Düsseldorf for my mobile phone last week and the representative even gave me a 2nd SIM card for free (in the same price). I opted for a plan with monthly 25,99 rental after discount). Yesterday I got received an invoice for 82 EUR (!!). When I rushed to the store they told me it’s a one-time connection fee (4O EUR each for the 2 Sim cards). I asked why they didn't inform me at the time of signing the contract, and of course they had no answer. They just said “you have to pay” with a straight face. Do you think it’s an ethical business practice from O2? You have hidden costs and you don't even inform the customer while signing the contract?
I don’t even know if it’s written in my contract. Maybe I wouldn’t have opted for the 2nd SIM card if I knew about this. Maybe I wouldn’t have opted for O2 at all! And now I’m stuck for 2 years with no way out. And the worst part is that they will deduct the money just after 15 days from the start of the contract. I just arrived in Germany and I get this shock.
Please help get my money back!
edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
Lösung von o2_Andrea
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