Hello there!

We´ve listed the possibities for payments here:

https://www.o2online.de/service/rechnung-zahlung/

Our bank details:

Telefónica Germany GmbH & Co. OHG
Bank: HypoVereinsbank AG München
BIC/SWIFT: HYVEDEMMXXX
IBAN: DE16 7002 0270 0005 7131 53

The customer-ID is the only information needed in the transaction. With that, we´ll be able to identy the account your payment is for.

Viele Grüße,

Kurt

Hello there!

If you further questions regarding the payment methods or something else o2-related - please let us know here.

Have a nice day!

Viele Grüße,

Kurt

Hello, 

I sent the remaining amount on last Sunday. So I guess the payment I have to do is finished between me and O2.

Hello Again, 

Please find the attachment of the payment that I have done to you. Today I have received the email that I didn’t pay the amount which is not true. Here is the payment to your bank account.

Hi,

The same thing happen to me. I paid the total amount which was 126.40 Euro via transferweise. After a month, they send me an Email saying I still have to pay 4 euro because they are unable to take the previous amount from my bank. I thought I was a bit late to transfer so I again transferred 4 Euro last month seeing the email. Again, after a month same email. I live no more in Germany and I have already cancelled my bank account but I do not know why they always try to take the amount from the bank even though I have transferred.

Is this the policy of O2 to rip of their customer?

Thank you

Hi @VickyGött ,

the payment has been booked a few days later, on the 15th to be exact.

That is why our system insistet that the bill still wasn´t paid.

Everything´s set now except for the costs of the failed debit from last month.

I´ll request a compensation for that amount, so there won´t be another bill.

Viele Grüße,

Kurt

Hello @stha2 ,

that fee is the standard as noted in our contract details.

The problem with those fees in your case, is that we actually do try take those 4 € from the bank account.

That doesn´t work, you send the 4 € last try and for the moment everything´s fine.

We did, however tried to take this amount in the ongoing month while youßve paid for the last one.

Then the circle starts again :(

I´ll request a compensation as well, it may take a few days bit then we should be set.

Viele Grüße,

Kurt

What do.you mean by failed debit. I guess every costs that I have to.pay your O2 company is done by now. And why do I have to reply and complain every single things in here. Why is there no.other options than this. Well it is somewhat better somebody looked at the complaint section how O2 treat their customers.

Hi @VickyGött,

thanks for your reply.

I regret the inconviences that you had with the deactivation of your contract.

We already refunded the return debit fee to you. I have now refunded the overdue fine.

So, everything is fine. There is no open payment anymore.

Loving greetings,

Tobias

Hi O2, 

I just received an email today asking me the cost of 5.20€. Why should I pay for this fee? I closed the contract from March 5th, 2020. I have paid all the money O2 have asked me. It was not nice at all that I have to pay that fee again. I don’t know that I have to pay for this fee before hand. I can’t pay for it.

Also please answer me right before the 27th of April. It was not nice, I obliged all the things I have to do and asked me money again and again. I am so disappointed by O2 service. 

Hi @VickyGött,

thanks for your reply.

As I told you before, you do not need to pay anything anymore. You already received a credit of 4 € and 1,20 € which make up the requested 5,20 €.

I regret that the reminder by e-mail overlapped with the refunds.

Your open amounts are balanced now.

Loving greetings,

Tobias