Hi O2 team, 

I'd like to take my O2 prepaid number to another provider for my new contract. Could you please release my number 0176 **** 4822 for porting immediately?

I tried to call the hotline but it wasn't successful ..

Thanks in advance and waiting for the number release. 

Shama 

edit o2_Tobias: because of double-posting moved from Number portability from o2 to other network to here

Doppelt:

Number portability from O2 to other network | O₂ Community (o2online.de)

Doppelpost:

Number portability from O2 to another network | O₂ Community (o2online.de)

Hi O2 team, 

I’m writing again since i got no response to the last email I wrote regarding the above mentioned topic. I'd like to take my O2 prepaid number to another provider for my new contract. Could you please release my number 0176 **** 4822 for porting immediately?

I tried to call the hotline but it wasn't successful .. Can someone/staff from the O2 English community please respond to this?

Thanks in advance and waiting for the number release. 

Shama 

edit o2_Tobias: because of double-posting moved from Number portability from o2 to other network to here

@shamzzz Try the o2 WhatsApp Chat in English for this. Here you must wait up to 7 days for an o2 moderator. Write here please if you have luck. 

https://www.o2online.de/kontakt/whatsapp-chat/

Best regards 

Thank you so much

Hi @shamzzz, 

I regret that you had to wait so long. Welcome to our English community. 

I combined all 3 messages to this threat. Please do not open several threads for the same topic. We are busy at the moment. Therefore, it takes some days until you receive a reply. 

I regret that you would like to terminate your prepaid-card. According to your wish, I have just released your prepaid-number for porting to another provider. 

You received a confirmation by SMS. Please contact now your new provider to order the porting of your prepaid-number. We will charge you with the fee of 6,82 €. Please make sure that you have this amount loaded on your old prepaid-card. 

If you still have a remaining amount after the porting, fill out this document: payback of remaining amount to your bank-account We will then transfer the remaining amount to your personal bank-account. 

I hope that I could be of help to you. 

Just feel free to contact our English Community, if you have any further questions. 

Loving greetings,

Tobias

Hello Tobias,

Thank you for the reply and for the message regarding the portability. 

Does the filled-in form need to be given to my bank?

Best regards,

Shama 

Hi @shamzzz, 

thanks for your reply. 

No, please send the form to o2 to the following address: 

Telefónica Germany GmbH & Co. OHG

o2 Prepaid-Kundenbetreuung

90345 Nürnberg

We will then transfer the remaining amount to your personal bank-account that you have written on the form. 

Loving greetings,

Tobias