Number porting Request

Don’t post your phone number in a public forum!

Hi @Fahad_hmd ,
thank you for contacting us. 😊
It's a pity that you want to leave us again. 

Have you already been able to release the phone number using the link that Vilureef provided you with? 

Once the number has been released, you can order a number porting via the new provider. 

BEST REGARDS
Michael

Hello,  

I had bought a new O2 SIM card on 20th May. I was told that I would receive a message from O2 on porting the number from Telekom the very next day. But I did not receive any message yet.

I have already got all the information from Telekom on terminating the prepaid contract. The opt-in date is also provided by Telekom as 19th June 2023 and termination date is mentioned as 15th June in Telekom letter.

I do not have a contract with them. It is a prepaid card. The next top up for the Telekom number is for 1st June. Will the number be already ported to O2 by then? or how do I get to know the status on porting?

Please help.

BR

P

Hello @Mo_Priya,

Have you already received and activated the prepaid card?

Best regards

Hello,

yes, I have received the new SIM card and it’s activated, in use as well. 

Hello @Mo_Priya,

Then register the O₂ number for "My O₂“ and request number portability there.

Best regards

Hello,

I have already done that as well on 23rd May. Still no message on portability date from

O2. How do I get to know when the number is being ported? 
 

Regards,

P

Hello @Mo_Priya,

That's too long ago. please order again.

Best regards

Hello,

I have again ordered it just now. Hoping that I will receive a change date soon.

Thank you for helping.

BR

P 

Hello @Mo_Priya,

You should receive a reply by email by 05/31/23 at the latest.

Best regards

Hello,

okay, thank you.

best regards,

P

Hello,

I did not receive any information on portability still. Is there any way to find out when will the number to ported?

Thanks.

BR

P

Hello @Mo_Priya,

I cannot answer why your requests are not being processed. wait for moderation here.

Best regards

Hello @Mo_Priya ,

welcome to the o2 Community 💙.

I just checked and I’m seeing the porting of your number being dated for the 13th of this month. If you have any further questions, please let us know.

Kind regards, Sven

Hello,

The number that had to ported is now out of use from Telekom but it is not yet transferred to O2. How long does it take for the number to be activated by O2?

BR

P

Hello @Mo_Priya,

It will be ported this morning. You will be informed by email and SMS when the number portability is complete.

Best regards

Okay, thank you. I see the O2 number is out of service now. Hope the transfer will happen soon.

BR

P

Hello @Mo_Priya,

I just wanted to ask if everything went well and the number portability was done to your satisfaction.

If you have any further questions, please let us know.

Best regards

Giulia

Hello,

Yes, everything went smoothly. Thank you. :)

BR

P