Number porting from O2 to another provider

Hi,

I have now alsotopped up my account as I understand you will charge for it. Please let me know if anything else is required.

Thank you,

kim

@Kim B Have you activated the port (Rufnummermitnahme) in your o2 my Service Smartphone app?

Menü → Tarif & Optionen

Hi Joe,

Thanks a lot for the info, however I don’t have the “Rufnummermitnahme” option in my o2 app. I have tried to call customer service but they disconnected my call.

@o2_Katja can someone help me asap please?

Thanks,

Kim

That worked! Thank you so much, really appreciate it :)

O2 should be paying you salary for this (I hope they are)!

Hi @Kim B 

welcome to out community. 

Pleased to hear everything worked fine after @Joe Doe ‘s advice.  

Get back to us if you have any further questions.

Greetings