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Not receiving SMS-s on activated new SIM card

K
Rang

Hello!

 

I am not receiving SMS-s although  I activated my new SIM-card for my newly bought Iphone. Could you check what the problem could be?

 

Thank you,

Kristof

7 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

You are not receiving SMS at all? Sending SMS, calls and Internet work fine? Are you using more than one SIM card (multicard)? In that case you should check the settings for SMS in the App or meino2.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
K
Rang

Hi,

I am only using one SIM card. I’m also unable to make calls besides not being able to send or receive SMS-s.

bs0
Rang
Benutzerebene 7
Abzeichen +7

Then maybe the activation wasn’t successful. Does the phone show a signal? When did you activate the SIM? There is system maintenance taking place today which may be the reason for the delay in activation.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
K
Rang

I think the SIM card was activated yesterday. I am not sure because when I tried to activate it I received a message saying it has already been activated. (This is SIM2. I had to deactivate SIM1 because it was apparently ‘abgeschaltet’ according to https://sim-aktivieren.o2online.de.)

The phone shows a signal, yes. 5G is also working.

o2_Andrea
Benutzerebene 7

Dear @Kristof Sz ,

welcome in our community. 🐿

One Sim-card was deactivated on Septermber 17th and the other is active at the moment. It is the one with the numer xxx974, Can you please check the SIM-card number?

Kind regards,

Andrea

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K
Rang

Hello Andrea,

 

Thanks for writing. I resolved the issue by changing SIM-cards. Yes, the one ending 974 is now working and I can now received SMS-es and make calls.

 

Thank you!

Kristof

o2_Andrea
Benutzerebene 7

Dear @kszombati ,

thank you for your feedback. I'm glad that the problem was solved by changing the SIM card. 😉

Kind regards,

Andrea

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