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Not received the sim card

  • November 10, 2022
  • 9 Antworten
  • 43 Aufrufe
S
Einsteiger:in

It’s been 7 days since I received the email confirmation of my prepaid M sim card and porting order (without confirmation number tho) stating that my order will be delivered within 2-3 working days. I haven’t received anything yet. What should I do now? How can I track my status without a confirmation/order number?

Edit o2_Larissa 12.11.22/ 16:40 moved from O₂ SIM-Karte: Bestellung & Aktivierung to English o2 Community: Mobile

    9 Antworten

    o2_Steffen
    • o2_SteffenTeam
    • Team
    • November 12, 2022

    Welcome to the Community @Sinashahbaba. 💙

    Did you get your SIM card yesterday? :9
    Best regards
    Steffen

    Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
    S
    Einsteiger:in
    • Sinashahbaba
    • Autor
    • Einsteiger:in
    • November 12, 2022

    @o2_Steffen No, I didn’t.

    o2_Micha
    • o2_MichaTeam
    • Team
    • November 16, 2022

    Hi @Sinashahbaba ,
    is the sim card allready arrived?
    What kind of card have you ordered?

    kindly regards
    Michael

    #bleibgesund
    S
    Einsteiger:in
    • Sinashahbaba
    • Autor
    • Einsteiger:in
    • November 16, 2022

    @o2_Micha No, it hasn’t been delivered.

    I have ordered a prepaid sim card and ordered my ALDI phone number to be ported to O2.

    o2_Micha
    • o2_MichaTeam
    • Team
    • November 23, 2022

    Hi @Sinashahbaba 
    where and when exactly have you ordered the sim card? 

    kind regards 
    Michael

    #bleibgesund
    S
    Einsteiger:in
    • Sinashahbaba
    • Autor
    • Einsteiger:in
    • November 23, 2022

    @o2_Micha 

    I have ordered one more than 3 weeks ago, online. 

    I re-ordered as one of the o2 shops advised 10 days ago and I again did it online.

    None delivered.

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • November 25, 2022

    Dear @Sinashahbaba ,

    have you checked your stored addresses at My o2 App or online portal?

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    S
    Einsteiger:in
    • Sinashahbaba
    • Autor
    • Einsteiger:in
    • December 20, 2022

    @o2_Andrea This is the most sarcastic way of support! You are marking your response as a solution?! Your response didn’t make an inch of difference to my problem and the problem is left unsolved!

    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • December 23, 2022

    Hi @Sinashahbaba ,

    I’ve unmarked the mentioned answer as solution. I’m sorry to hear, that the SIM cards still haven’t been delivered! We mentioned going to a store instead in the other thread; With two outstanding deliveries, this seems to me like the best option for obtaining the SIM. You can find shops in your area here:

    o2 Shop suchen: Alle Filialen in der Nähe | o2 (o2online.de)

    Best regards,
    Kurt

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