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No wifi from homespot

S
Rang

Since last night I have had no working WiFi from my homespot. Sometimes the lights are blue and sometimes they change to red for a while but either way the WiFi does not work - I can connect to it but then my phone says ‘could not open the page because the server could not be found’. 
 

The live check online says there should be no issues in my area. 
 

I have tried the SIM card in my phone and it shows only ‘E’ (not LTE etc) and still does not connect to the internet - it says ‘mobile data could not be activated’. 
 

Please help! 

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Lösung von o2_Lars 28 August 2021, 12:16

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7 Antworten

schluej
Rang

Moin Moin,

please call

Service in English

For English-speaking support, please contact us at

089 66 66 30 08 1*

This service is available monday till friday from 10am - 6pm.

*Charges according to your rates for calls to German landline.

 

Or if you could speak German

Kunden-Hotline
089 78 79 79 40 0 *		 Mo.-Fr. 7 - 20 Uhr
Sa. 10 - 18 Uhr
Live long and prosper 🖖
o2_Lars

Hello @SophieElizabeth,

this somehow sounds like there seems to be some issues with the mobile network at the address where you are. If even in your phone only EDGE is available but neither 3G nor 4G the homespot simply has no network that it can connect to.

If you already tried our livecheck (with your full address) and found no issues I recommend to klick on “Ich stimme nicht zu” (I do not agree). I assume the address you are using it worked fine normally?

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
S
Rang

When I click “I do not agree” it asks for the phone number, and I do not know what this should be for the homespot. The SIM card only came with a 'sim card number'. 
 

Also, my phone is accessing the o2 network (via a netto SIM card) with no issues. 

o2_Lars

Hello @SophieElizabeth,

every SIM card has its own mobile phone number :-)

You should have recieved the phone number via SMS, please have a look at the messages area on the homespot. Also the phone number should be shown if you call someone. And another possibility is the monthly invoice, you will find the phone number there also :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
S
Rang

Hi Lars, 

believe me I have tried very hard to find the number of the SIM card. I’ve looked through all of the options when I go to o2.spot, I’ve tried to send messages/call my friends from the sim so they can tell me the number but it never goes through, I’ve never actually been able to look at my monthly invoices since you need the phone number to log in to see them, I feel like I’ve tried everything! It’s been a difficulty for a long time, long before I had the current issues with the WiFi. 

S
Rang

Any suggestions? I am now on day 4 with no WiFi and no way to report the problem without a phone number. 

o2_Tobias

Hi @SophieElizabeth, 

thanks for your efforts you have done so far. 

I admit the SMS is not so easy to find. Please find here an instruction-video how to read SMS from your HomeSpot: 

In order to get undertitles in English, please click Einstellungen/ automatisch übersetzen/ English. 

After you have found the SMS with your mobile phone-number, please registrate your number at “Mein o2”. Follow the instructions here: 

I hope these videos will be helpful for you. 

 

Loving greetings,

Tobias

 

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