I received a strange alert from my phone (Samsung Galaxy S10) stating that my service provider (O2 Germany) has temporary disconnected my access to mobile data. What exactly does this mean? I am up-to-date and current on my account, so there should be no reason why I am being disconnected other than a technical issue…?
Lösung von o2_Tobias
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Hi
welcome to our English community. Nice that you found us.
Normally, we do not change the access to mobile data connection without the agreement of our customer.
There are only 2 reasons for doing so:
Is it possible for you to post a screenshot of the message so that I can have a look? Please hide any personal details like your mobile phone number, customer number etc.
If I need any personal details from you, I will let you know. 
Let´s see if I can help you in this issue.
Loving greetings,
Tobias
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