Hi @Andreea D20, 

welcome to our English Community. Now your are in the correct area for your question. 

I regret that you are not able to use the mobile Internet at the moment. 

Did you already check if you see online in our livecheck any connection-issues in your area?

If you like you can also post a screenshot of that, but please without any personal details (out of data-security-reasons as this is a public community). 

I hope that you soon are able to use our network properly again. 

Loving greetings,

Tobias