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New SIM Card without ordering anything

  • July 7, 2025
  • 1 Antwort
  • 16 Aufrufe
O
Besucher:in

Hello,

I received a new SIM card from O2 at my old address which i have not ordered. Now few days ago i received the mail that the sim card is activated which I have not done. Please help me how to cancel this contract as I have not ordered it and now I am being charged €14 per month.

 

edit o2_Manga: Titel angepasst zum besseren Verständnis

Lösung von o2_Manga

Hi ​@OmP 

welcome to our community. Nice to meet you here. 🙂

Can you remember any contact to our customer support or did you visit an o2 store within the last month? This could be an indication of anyone deceiving you. 

I would give you the advice of using this form of identity theft: https://www.o2online.de/assets/blobs/pdfs/identitaetsmissbrauch/

Unfortunately it is just in German, please use a translator for filling out the form. 

Greetings

Manga

 

    1 Antwort

    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • July 8, 2025

    Hi ​@OmP 

    welcome to our community. Nice to meet you here. 🙂

    Can you remember any contact to our customer support or did you visit an o2 store within the last month? This could be an indication of anyone deceiving you. 

    I would give you the advice of using this form of identity theft: https://www.o2online.de/assets/blobs/pdfs/identitaetsmissbrauch/

    Unfortunately it is just in German, please use a translator for filling out the form. 

    Greetings

    Manga

     

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