new order

hello goodevening,,last january 28,2020 i ordered from you a cellphone.I was expecting it to arrive the next day but only to found out that it was misdirected and until now i dont received it yet..can i cancel that order and make a new order?i dont know where that cellphone is right now. I already called and messaged the DHL but they said ,if i dont receive it the next days they will make a investigation. i find it kommisch because i dont wanna waste my time doing that investigation and keep on waiting..please do answer me if i could cancel that order and make a new one..thank you