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J
Neuling

Hello

My phone has been stolen and I want to get my prepaid SIM card back. How can I order a new prepaid SIM card with the same number?

 

Also, I would like to have my sim card blocked until I get a new sim card.

Thank you very much!

 

edit o2_Solveig 05.06.2023, 10:42 Uhr moved from Digitales Wohnzimmer → English o2 Community : Mobile 

Lösung von o2_Matea

Hallo @jj_rod ,
I’m sorry to hear about your stolen phone.
But do not worry we are happy to help.
Would you mind sending us a private message to @o2_Support with the phone number of your stolen sim-card? Unfortunately the email address you are using here in the community can not be linked to your account. So please send me your PKK (the 4-digit private customer code you created at the beginning of our contract) and the phone number of your simcard, so that we are able to send you a replacement and block your old one.

But if it is super urgent, I would recommend to call Kontakt aufnehmen und Hilfe finden | o2 (o2online.de)
 



Best Matea

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4 Antworten

Sächsin
Superstar
  • SächsinSuperstar
  • 25492 Antworten
  • 5. Juni 2023

You can order a replacement SIM in "my o2" (if you are registered there).

 

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o2_Matea
Einer Person gefällt das
  • o2_Matea
    o2_Matea
J
Neuling
  • jj_rod
  • Autor
  • Neuling
  • 1 Antwort
  • 5. Juni 2023

Hallo,

 

Thank you for your reply.I had ‘My o2’ account for sim number but unfortunately now I can not log in. it says due to entering wrong passwords it is blocked.

o2_Matea
  • o2_MateaTeam
  • Team
  • 2214 Antworten
  • Lösung
  • 5. Juni 2023

Hallo @jj_rod ,
I’m sorry to hear about your stolen phone.
But do not worry we are happy to help.
Would you mind sending us a private message to @o2_Support with the phone number of your stolen sim-card? Unfortunately the email address you are using here in the community can not be linked to your account. So please send me your PKK (the 4-digit private customer code you created at the beginning of our contract) and the phone number of your simcard, so that we are able to send you a replacement and block your old one.

But if it is super urgent, I would recommend to call Kontakt aufnehmen und Hilfe finden | o2 (o2online.de)
 



Best Matea

o2_Matea
  • o2_MateaTeam
  • Team
  • 2214 Antworten
  • 8. Juni 2023

Hey @jj_rod,
your number was blocked successfully🙂
Did the solution to your further question by changing your password in Mein o2 (Passwort vergessen) or to seek help at your local o2 shop work?
Kind regards, Matea

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