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Hello, I left Germany 2 months ago after the end of Winter semester and the onset of coronavirus. I sent the forms to cancel my account early by mail due to leaving Germany, however I’m still getting charged. I’m not able to get in touch with anyone on the phone. I need to cancel this contract. Please please can someone from o2 service help me. I have tried to fax and it says that my faxes are not being accepted, like their fax is offline or something. I will try to send the papers again but I’m worried they won’t go through like last time. I’ve already paid two extra months and I need help.

Bleibe bitte mit deinem Anliegen in deinem bestehenden Thread 

https://hilfe.o2online.de/english-o2-community-mobile-43/i-have-been-trying-to-cancel-my-contract-and-i-m-still-getting-charged-533758

und warte dort auf die Antwort eines Moderators, danke für dein Verständnis!

Hi @k8adler,

 

thanks for your request.

 

I have already sent a response to you in the following thread: https://hilfe.o2online.de/english-o2-community-mobile-43/i-have-been-trying-to-cancel-my-contract-and-i-m-still-getting-charged-533758

 

Please do not open the same subject several times.

 

I will now close this subject here.

 

Thanks a lot.

 

Loving greetings,

Tobias

 

 

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