I recharged my credits in the amount of 15 euros, and because there was an automatic renewal set up, my credits were consumed and the original plan was activated. Since I no longer want this original plan to be automatically renewed the next time I recharge my credits, I decided to deactivate this function. However, as soon as I deactivated the automatic renewal, the plan that was just renewed also ended (see the attached image for the plan that started and ended on the same day 19.10.2019). I lost 15 euros without getting to use a single MB of internet. How do I file a complain to get this credit back?
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/a6d2723c-6e35-4f1b-8e49-86d9c21c6efa.png)