My order is not delivered.

Hello @maxcimus06 , the shipment damaged or is it being sent to o2 because the shipment could not be delivered to your home address? What does the DHL status say exactly?

Greeting

i guess the device is “lost” und O2 needs to do a research for the package.

It is neither. There's just no movement and no additional information. I am adding a

 screenshots for you to review.

Yes, I think it's lost. I experienced the same situation with an Ikea cargo a few months ago. After contacting DHL, Ikea refunded my order. So I waited for delivery for days in vain.

@maxcimus06 so you have to wait here for a O2 Mod who can help you then… it can take a few days until they reply

the screen, the shipment is still on its way to you. But the shipment has stopped moving for 6 days. I think o2 should actually contact DHL to find out what happened to the shipment. Because actually this should have been delivered long ago.

Thanks guys, looks like I have to wait for someone from O2 to respond. 

Hello @maxcimus06,

welcome to our o2 community 🙂

That is not so nice that you are wating so long for the delivery of your order. Is the cargo status still the same?

Best Regards,

Gerrit

My order ha

My order finally arrived. Thank you. 👍

Hey @maxcimus06,

that's great to hear! Then it just took a little more patience.😊 Contact the community at any time again if you have a question.

Kind regards 

Lea