Hi @Warszawa,

thanks for your message.

In order to check your data for you, I just have sent a private message from @o2_Support to you. Please reply to this private message.

Thanks a lot.

Loving greetings,

Tobias

Hi @Warszawa,

thanks for your message at @o2_Support.

I have sent a private message to you yesterday.

I look forward to your reply.

Loving greetings,

Tobias

Hi @Warszawa,

until now I did not see any response from you at @o2_Support.

If you still need help with your invoice, please reply at @o2_Support .

Thanks a lot.

Loving greetings,

Tobias

Hi Tobias,

thanks for asking, my issue is not solved.

In general the navigation of O2 site is difficult I`m not even sure if I should reply here or to any other address.

Please help me with the invoice.

Thanks, Kinga (nick:Warszawa)

Hi @Warszawa,

thanks for your reply at @o2_Support.

This was very helpful for me.

Please find here a description, how you can log-in into “Mein o2” in order to see your invoice: Mein o2-account

Do you manage to get to your invoices with this instruction?

If not, try to get your invoices by using the “Mein o2”-App.

I hope these suggestions are helpful for you.

Loving greetings,

Tobias

Hi Tobias,

thank you for your reply.

Anyway, it did not work out. I think it can be issue with the registered phone number. How to check this registration? In the welcome letter, I was given the number I mentioned before. But this not works.

The phone number must be registered.
After transferring a phone number, please register again with the imported phone number, since the registration with the provisional o2 number no longer works.

I have only a Polish mobile number which can not be registered in your system. 

Also I was trying to get the app but I do not have it in the Appstore.

Please instruct what shall I do? Thanks, Kinga