In case you want to end your MyHandy installment plan prematurely you’ll find all necessary information here again in detail.
- Premature payment is allowed if there are no outstanding amounts
- The balance has to be settled by the payment method you used before
If your payment method is direct debit:
- Go to see this page in your Mein o2 account: Premature payment
- Mein o2 App
If your payment method is bank transfer:
- Fill in the form which you find here: Click and send to:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
The form is only available in German. You need to fill in the following information:
- personal information of the contractor
- MyHandy contract number (you'll find it in your documents about the phone)
- bank information for the debit (if necessary)
- (only if the contract owner differs from the owner of the bank account): personal information of the bank account holder
- signature
Afterwards you'll get a letter confirming the process, mentioning also the remaining open amount.
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If you have further question or any comment about this topic and process you can visit our English o2 community and write a question!
Latest Update: 02/2023: Link updated
