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Multicard deactivate

  • November 20, 2023
  • 7 Antworten
  • 102 Aufrufe
J
Besucher:in

@o2_Support 
Dear O2 support team,

since I’m not able to send private message to you directly. here I would like to ask how to deactivate a multicard. By mistake I applied a multicard instead of applying a replacement e-sim card, on O2 portal, unfortunately I couldn’t deactivate the multicard (whit the last 4 digi 0996), the system always report  “Aus technischen Gründen können Ihre Daten derzeit nicht vollständig geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.” 

could you please do that for me by allowing me send you the private message with neccesory data? many thanks in advance

best,

Jiang

Lösung von Vilureef

Hello @jiang_bian,

You cannot currently deactivate the Multicard yourself in your tariff. Call the English-speaking hotline.

Best regards

    J

    7 Antworten

    Vilureef
    Legende
    • Vilureef
    • November 20, 2023

    Hello @jiang_bian,

    What is your contract called?

    Best regards

    -
    J
    Besucher:in
    • jiang_bian
    • Autor
    • Besucher:in
    • November 20, 2023

    Hello @Vilureef thanks for asking, this contract under my account is called: O2 Free Unlimited Smart Online (LTE/5G)

    Vilureef
    Legende
    • Vilureef
    • Lösung
    • November 20, 2023

    Hello @jiang_bian,

    You cannot currently deactivate the Multicard yourself in your tariff. Call the English-speaking hotline.

    Best regards

    -
    o2_Cora
    J
    Besucher:in
    • jiang_bian
    • Autor
    • Besucher:in
    • November 20, 2023

    Hello @Vilureef , thanks for your solution!

    Vilureef
    o2_Cora
    • o2_CoraTeam
    • November 24, 2023

    Hello @jiang_bian, 

    I see that you have already received great support from Vilureef :)

    In the meantime, did you follow the advice and contact our hotline? If so, has your concern already been clarified?

    Please let us know if we can support you.

    Best regards
    Cora

    Vilureef
    J
    Besucher:in
    • jiang_bian
    • Autor
    • Besucher:in
    • November 24, 2023

    Hello @o2_Cora ,

    many thanks for following up this issue, by calling the Hotline, my unexpected multi-card was successfully deactivated.

    best,

    Jiang

    Vilureef
    o2_Cora
    o2_Cora
    • o2_CoraTeam
    • November 24, 2023

    Hello @jiang_bian,

    I´m glad to hear that the hotline could already help you 😊

    If you have any further questions or concerns, please contact us again :)

    Best regards 
    Cora

    J
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