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Moving to a new address that O2 is not available

Forum|Forum|4 years ago
March 18, 2021
2 Antworten
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rrk-br
Besucher:in

I´m moving to a new address that O2 internet/cable is not available. Naturally they will not be able to provide the contracted service. In that case, can it be canceled? If so, would I have to pay a penalty?

Lösung von bs0

Yes, you can terminate the contract early and yes you have to pay a penalty of three months basic charge. You need to request that your connection is moved to the new address (Umzugsauftrag). o2 will then inform you whether or not a connection at your new address is possible. If not, you can terminate the contract on the date you move.

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bs0
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Lösung
Forum|Forum|4 years ago
March 18, 2021

Yes, you can terminate the contract early and yes you have to pay a penalty of three months basic charge. You need to request that your connection is moved to the new address (Umzugsauftrag). o2 will then inform you whether or not a connection at your new address is possible. If not, you can terminate the contract on the date you move.

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