Hello guys I'm new in Deutschland and my Deutsch is still very weak, I've got my unlimited SIM card by ordering it online and I'm trying to figure out how am I going to pay O2 the monthly fees... I didn't make the order directly soo I'm not sure if my bank account details are in listed so they could take the money directly from the bank? I also I don't have online bank I actually don't know any thing or anyone here I'm like Alice in wonder land but with out her friends 😅
Gelöst
monthly payment... how?
Lösung von MXP_Alex
Hey
In Germany contracts are usually paid via SEPA Direct Debit. You need a bank account somewhere in the European Economic Area (EEA). Your International Bank Account Number (IBAN) starting with DE for Germany or BE for Belgium and so on is the only information, besides your name, that Telefónica (o2) needs from you.
During the ordering process you have to give them your IBAN. You can check in “My o2” which IBAN is deposited in your account.
Kind regards,
Alex
- 1981 Antworten
- Lösung
Hey
In Germany contracts are usually paid via SEPA Direct Debit. You need a bank account somewhere in the European Economic Area (EEA). Your International Bank Account Number (IBAN) starting with DE for Germany or BE for Belgium and so on is the only information, besides your name, that Telefónica (o2) needs from you.
During the ordering process you have to give them your IBAN. You can check in “My o2” which IBAN is deposited in your account.
Kind regards,
Alex
MXP_Alex schrieb:
Hey
In Germany contracts are usually paid via SEPA Direct Debit. You need a bank account somewhere in the European Economic Area (EEA). Your International Bank Account Number (IBAN) starting with DE for Germany or BE for Belgium and so on is the only information, besides your name, that Telefónica (o2) needs from you.
During the ordering process you have to give them your IBAN. You can check in “My o2” which IBAN is deposited in your account.
Kind regards,
Alex
Hello Herr Alex thank you, I've checked meine o2 and my IBAN is there, it's just on 18/5 im going under surgery and on 19/5 I have to pay the fee so I just don't want to be stressed with payments while recovering 😅
- Moderatorin
- 5589 Antworten
Hello
I was happy to check it out for you. The amount will be automatically debited from your account.
I wish you all the best for the operation.
Kind regards, Ines.
Hello.. i have same issue .. I ordered sim and phone online i pay them 1 euro from my bank account.. but by mistake i put wrong password on my o2 app they blocked my o2 account . Now i don't they deduct payment from my account or not .
Or it will make issue for me
And my sim card also not activated from the website
M really depressed now
- 11690 Antworten
Hi
welcome to our English Community and welcome to o2 as a new cstomer.
We do not want that you start your relationship with o2 with a depressed feeling.
Therefore, I am there to help you.
Do I understand you correctly that you have ordered a postpaid-contract together with a phone.
Did you receive an AccepteMail for your phone?
Concerning your sim-card, please activate your sim-card according to these instructions:
If you have any questions, just feel free to contact us here in our Community.
Loving greetings,
Tobias
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